Built by MSP operators. For MSP operators.

Your PSA should work the way your shop does.

EzCyber is a per-tenant PSA with AI baked in, built by techs who got tired of fighting their own tools.

Join the Waitlist See Why It's Different
portal.ezcyber.app
Per-Tenant Isolation

Your data. Your instance. No neighbors.

Every MSP gets their own database and application instance. No shared infrastructure, no cross-tenant risk.

Dedicated DB
Zero Cross-Tenant
Your Config

The problem

Your current PSA is fighting you.

You know the feeling. Tools that should save time end up costing it.

Time Tracking That Techs Ignore

If your time tracking requires a separate step, techs won't do it. And you'll never know where the hours went.

Knowledge That Walks Out the Door

Tribal knowledge lives in Slack threads and sticky notes. When a tech leaves, it goes with them.

Shared Infrastructure, Shared Risk

Multi-tenant PSAs mean your data sits next to everyone else's. One breach, one outage — everyone goes down.

Time Tracking

Time tracking that actually happens.

Built into the ticket workflow, not bolted on after the fact. Techs log time because the UI makes it the path of least resistance.

  • One-click timer start from any ticket
  • Auto-pause when switching tickets
  • Manager dashboard for utilization
  • Required before ticket close (configurable)

Live timer UI preview coming soon

Knowledge Base

Knowledge extraction, not documentation.

EzCyber watches how your team works and surfaces patterns. Documentation happens as a side effect of doing the work.

  • AI extracts procedures from ticket threads
  • Auto-links related KB articles to tickets
  • Version history with diff view
  • Searchable from anywhere in the portal

Knowledge extraction UI preview coming soon

AI Assistant

AI that knows your business.

Elise isn't a generic chatbot. She has context on your clients, tickets, contracts, and procedures — and she uses it.

  • Summarize ticket threads in one click
  • Draft client-facing responses
  • Suggest KB articles during triage
  • Proactive alerts on SLA risk

Elise AI preview coming soon

Why it's different

Not another multi-tenant SaaS.

Built different on purpose. Here's what that actually means.

Per-Tenant Isolation

Your own instance and database. No shared risk.

AI Built In

Not a bolt-on. AI is woven into tickets, KB, triage, and client comms from day one.

No Lock-In

Your data is yours. Export anytime. No hostage pricing, no proprietary formats.

Operator-First

Designed by people who run MSPs. Every feature solves a real operational pain point.

One Setup

Tickets, time, billing, KB, AI, client portal — one platform. No Frankenstein stack.

What's inside

Everything your MSP needs. Nothing it doesn't.

Each module is built to work together — no duct tape required.

Tickets

Board view, SLA tracking, state machine workflow, configurable close gates. Built for real dispatch, not demo day.

Elise AI

Contextual AI assistant. Summarizes threads, drafts replies, suggests KB articles, flags SLA risk — all with your business context.

Time Tracking

One-click timers in every ticket. Auto-pause, manager dashboards, utilization reporting. Techs actually use it.

Billing + QuickBooks

Contract-based billing, automated invoice generation, two-way QuickBooks sync. No more spreadsheet reconciliation.

Workflows

Configurable onboarding, offboarding, compliance workflows. Manual and auto steps. Template library.

Audit Trail

Every action logged. Who changed what, when, and why. Full compliance-ready audit history across all modules.

Client Portal

Branded portal for your clients. Submit tickets, view status, access KB articles. White-label ready.

Under the hood

Built for operators who want to see everything.

Real metrics, real-time. Not vanity dashboards — operational intelligence.

Open Tickets
47
3 at SLA risk
Tech Utilization
78%
Target: 75%
MRR This Month
$42.8k
+6% from last month
Avg Resolution
4.2h
Down from 6.1h
KB Articles
312
24 auto-generated
Elise Actions
1.4k
This week

Build log

We ship weekly. Here's the proof.

Real progress, not roadmap slides. Click to expand each sprint.

Roadmap March 2026

▼
  • Client portal MVP (ticket submission, status tracking)
  • SLA escalation engine (auto-assign, notifications)
  • Elise action execution layer (Phase 1)
  • ThreatLocker device sync improvements
  • Reporting module foundation

Shipped February 2026

▼
  • Generic workflow engine (onboarding templates, manual + auto steps)
  • Asset linking system (bidirectional entity connections)
  • File storage migration to DigitalOcean Spaces
  • Device tool slot coverage tracking (RMM, EDR, Access)
  • ThreatLocker integration live
  • White-label AI assistant (configurable name + avatar)

Shipped January 2026

▼
  • Full ticket workflow (state machine, close gates, SLA tracking)
  • QuickBooks two-way sync (invoices, payments, line items)
  • Contract-based billing engine
  • Time tracking with utilization dashboards
  • Elise AI assistant (summarize, draft, KB suggest)
  • Audit trail across all modules

Shipped December 2025

▼
  • App scaffold (Next.js 16, Prisma 6, Tailwind 4)
  • Microsoft SSO authentication (Azure AD)
  • Ticket board with drag-and-drop
  • Client management (managed, non-managed, internal boards)
  • Knowledge base with rich text editor
  • Dev + Prod infrastructure (DigitalOcean droplets, CI/CD)

Pricing

Pricing is being finalized.

Early Access Pricing

We're finalizing pricing tiers now. Early waitlist members will get locked-in founder pricing — significantly below GA rates. No commitment, no credit card.

Join Waitlist for Founder Pricing

Integrations

Build with us. Integrate with us.

Live integrations and the ones we're building next. Want your tool here? Let us know.

Live

Microsoft 365Live
Azure AD (SSO)Live
QuickBooks OnlineLive
ThreatLockerLive
DigitalOcean SpacesLive
Anthropic (Claude)Live

Partner Needed

ConnectWise (migration)Planned
Datto/Autotask (migration)Planned
HaloPSA (migration)Planned
SentinelOnePlanned
HuntressPlanned

Early Access

Get in before GA.

Join the waitlist for founder pricing and early access. No spam, no commitment — just first dibs when we're ready.