ezCyber runs the busywork so you can run the business.
Time tracks itself from the moment a ticket opens. Dispatch picks the right owner and tells you why.
Documentation gets written as the work happens. At midnight, every tech gets a finished timesheet, ranked by confidence, waiting for approval.
Your team spends zero minutes feeding the system.
Your own portal, live in about 2-3 minutes.
Seven days. No credit card.
And when you grow, we don't punish you for it.
Plenty of tools say “AI-powered.” Here is what it means on this one.
Nobody submits a timesheet, performs a status ritual, or does documentation homework. The system does that work. Your people do client work.
The timer starts when a ticket opens and re-attributes research time back to the ticket that prompted it.
It notices when you go idle and asks. At midnight it hands back a pre-filled timesheet, ranked by confidence. Nobody types a minute.
Replying to a ticket moves its status. Dispatch walks owning pod, then skill match, then free member, then escalate.
It books a calendar block sized by the real historical fix-time for that kind of ticket, and retunes its own estimates weekly. The reason for every pick is a plain sentence in the audit log.
Every non-trivial close becomes a draft knowledge-base article in the tech's own voice.
A site survey becomes a finished client doc before the tech leaves the parking lot. Engineers fix things; Elise writes them down.
You can audit every move. Everything Elise does is cited, snapshotted, and reversible. Ask her why she made a call and she answers, with the record it came from.
Your own container, your own database, your own domain. Live in about 2-3 minutes.
Time, triage, dispatch, documentation, and KB, fed automatically from day one.
More clients, more endpoints, a new service line. Your bill only moves when you move up a band.
The timer is a byproduct of the work, not a form the tech fills out at the end of the day.
Elise takes actions, not just drafts. Every action is cited, snapshotted, and reversible, on a five-rung authority ladder.
Assignment and scheduling sized by your real historical fix-times, comparing planned against actual each week and correcting itself.
Priced in bands of technician count, never per seat. Add clients, endpoints, or a service line on the same team and your bill holds.
No AI SKU, no credits, no per-seat copilot fee. Elise runs on your own LLM API key, and you pay your tokens at cost to the model vendor.
Own container, own PostgreSQL database, own domain, provisioned in about 2-3 minutes. No shared database. Full export anytime.
Pricing moves in bands of technician count, never per seat. When you grow your team, you move up a band. That is real scaling, and we charge for it.
Inside your band, nothing you do raises your bill. Hire. Take on more clients. Add endpoints. Launch a new service line. Your bill holds.
The one- and two-person shop most PSAs price out or ignore.
Your third and fourth techs, for about what one seat costs elsewhere.
A growing bench taking on more clients on the same platform.
An established practice running a full book of business.
Bigger than a band? Let's build the number together.
The AI isn't a SKU. Elise is included. She runs on your own LLM API key, and you pay your token costs directly to the model vendor. We take no margin in the middle.
Early-access pricing. The bands are set; the founding-cohort terms are being finalized.
Trial now and you'll see it first.
The hard part of leaving a PSA isn't the new tool. It's the migration.
We've already made that trip, with real businesses on board. ezCyber syncs with and backfills from Autotask and HaloPSA, both running live MSPs in production today, including our own. Your clients, tickets, and history arrive with you.
Written against the same provider interface as the live ones. Not yet proven against a live tenant.
You're a sharp operator, and you've probably thought about rolling your own. You would get the isolation, ownership, and control of building it, without the years, the payroll, or the 2 a.m. pages.
Spin up your own instance in about 2-3 minutes.
Seven days, unlimited staff, no credit card.
And if you want to talk to the person who built it, that's Travis, and he answers.
Not ready to kick the tires?
Join the waitlist and we'll write when the founding-cohort pricing lands.