How time gets tracked, reviewed and sent to the timesheet.
Open the Utilization report to see the whole team's hours by tech or by client, then the Profitability report to see labor cost against revenue, and know what the portal is doing with time automatically in the background.
Open a ticket and watch a timer start on its own, watch it follow you when you switch tickets, and see what a reply banks as a real time entry on the ticket. Then check My Time for the day's tally, fix an entry that landed wrong, and see what a reviewer's exception queue looks like.